Refund & Return Policy

1. General Policy

At Digital Shopping Mall, we strive to ensure you are satisfied with your purchases. However, since we operate as a platform connecting local shopkeepers with customers, **refunds and returns are primarily handled by the individual shopkeeper** providing the goods.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase. Perishable goods (like groceries, vegetables, and dairy) are generally not returnable unless they are spoiled or damaged upon delivery.

3. Initiating a Return

If you receive a damaged or incorrect product, you must contact the shopkeeper or raise a complaint within 24 hours of delivery. You can do this by going to your 'Orders' section, selecting the order, and using the contact options provided.

4. Refunds Process

Once your return is received and inspected by the shopkeeper, they will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment, and it usually takes a certain amount of days depending on your payment provider.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please use our Complaint Process.

6. Modifications

Individual shopkeepers may have specific policies that supersede these general guidelines. Always review the store's policy before making a purchase. Digital Shopping Mall reserves the right to mediate disputes if they cannot be resolved directly with the shopkeeper.