Grievance Details
Connect with our Grievance Officer
1. Grievance Redressal
In accordance with the Information Technology Act, 2000, and rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below for your reference.
2. Escalate Your Issues
If your issue is not resolved through our standard Customer Support and Complaint Process within the stipulated timeframe, you may escalate your concerns to our Grievance Officer. They act as the final point of escalation for disputes on our platform.
Grievance Officer Contact Details
- Name: Jane Doe
- Designation: Grievance Redressal Officer
- Email: grievance@digitalshoppingmall.com
- Phone: +91 98765 00000 (Mon to Fri, 9 AM to 6 PM)
- Address: Digital Shopping Mall Headquarters, Sector 15, Noida, Uttar Pradesh, India - 201301
3. Escalation Process
When writing to the Grievance Officer, please include the following details to ensure a swift response:
- Your registered Email Address, Phone Number, and Full Name.
- Your original Complaint Ticket Number or Order ID.
- A summary of your interaction with our support team or the shopkeeper, along with any relevant evidence (communication, screenshots, etc.).
4. Response Timelines
The Grievance Officer shall acknowledge the receipt of any consumer complaint within forty-eight (48) hours and will aim to redress the complaint within one month from the date of receipt of the complaint.